Privacy Policy

Effective Date: May 02, 2025

At LG Home Comfort, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines the types of information we collect, how we use it, the circumstances under which we may share it, and your rights under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation.

Scope of This Privacy Policy

This Privacy Policy applies to individuals who engage with LG Home Comfort, including customers (current, prospective, and former), website users, and individuals who interact with our services or representatives. This policy governs all personal information collected in the course of our business operations, including online and offline interactions.

We are committed to managing personal information in compliance with:

Personal Information Protection and Electronic Documents Act (PIPEDA)
Personal Information Protection Acts of Alberta and British Columbia
Act Respecting the Protection of Personal Information in the Private Sector (Quebec), where applicable

Information We Collect and Why

We collect personal information necessary for delivering HVAC-related services, maintaining client relationships, and meeting legal requirements. This may include:

Types of Information Collected:

Personal Details: Full name, address, telephone number, email address
Service-Related Details: HVAC system type, service history, home layout (for installation/repair)
Payment Information: Credit card or banking details used to process payments
Technical Information: IP address, device identifiers, browser type, and usage patterns via cookies and similar technologies

Why We Collect It:

To deliver, manage, and improve our HVAC products and services
To confirm appointments and respond to service requests
To facilitate secure payment and billing
To provide relevant promotional updates or offers (with your consent)
To comply with legal and regulatory obligations

Cookies and Online Tracking

We use cookies and similar technologies to enhance site functionality, collect analytics, and display personalized content and ads. You may adjust cookie preferences in your browser settings, though disabling cookies may impact certain features.

Legal Grounds for Collecting Personal Information

We collect, use, and disclose personal information only with your:

Explicit Consent – such as signing a consent form or selecting opt-in options online
Implied Consent – such as providing your information to request services or information

You may withdraw consent at any time by contacting our Privacy Officer. However, doing so may affect our ability to provide certain services.

How We Share Your Information

We do not sell your personal information. We may share your data only when necessary with:

Service Providers: For installations, repairs, payment processing, marketing, or IT support
Legal Requirements: When required by court orders or lawful requests
Business Operations: Billing, collections, customer service, or dispute resolution

Where third parties operate outside Canada, your data may be subject to foreign laws and jurisdictions.

Protecting Your Personal Information

We maintain strict security protocols to protect personal data, including:

Employee training on privacy and data security
Encryption and firewalls
Secure storage of physical records
Access controls and authentication systems

While we take reasonable measures, no system can guarantee absolute security.

Data Retention and Disposal

We retain personal information only as long as required to provide services and meet legal or business obligations. Information no longer needed is securely deleted or anonymized.

Your Rights

Request access to the personal information we hold
Request corrections to inaccurate data
Withdraw consent for certain uses of your information

To exercise these rights, please contact our Privacy Officer.

Complaints and Inquiries

Privacy Officer
301 Bradwick Drive,
Vaughan, ON
L4K 1K5, Canada
Email:

We strive to respond within 30 days. If you are unsatisfied, you may escalate your concern to the Office of the Privacy Commissioner of Canada or your provincial regulator.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in business practices, technology, or legal obligations. Significant changes will be communicated appropriately.

Last Updated: May 02, 2025